Terms of Use

1. The agreement and the parties

GoMotion (the "service") is provided by GoMotion AB (Swedish company reg. no. 559455-0393), Gothenburg, Sweden ("GoMotion", "we", "us"). The service consists of the GoMotion mobile app, gomotion.se and the HR portal used by company customers.

By creating an account or using the service you accept these terms. If you do not accept them, do not use the service.

2. Account and age limit

You must be at least 16 years old to create an account. The account is personal and may not be shared or transferred. You are responsible for keeping your login credentials safe and for what happens through your account. If you suspect someone else has accessed it, change your password and contact us.

You must provide accurate information when registering and keep it up to date.

3. Two ways to get access

4. What the service is — and is not

GoMotion is a tool for general health and wellbeing. The service may include:

• A health check — a self-assessment giving general health insights
• A personal health plan based on your answers
• Training programs, sessions and an exercise library
• Nutrition setups, recipes and eating habits
• Habit tracking, focus sessions, meditation and breathing exercises
• Statistics, points, badges, challenges and leaderboards
• Integration with Apple Health and Google Health Connect

5. Free trial

New personal users get seven days of free access to the parts that otherwise require GoMotion Pro — training programs, health plan and nutrition setup.

• No payment card required. You do not need to enter any payment details to try it, and nothing is charged automatically when the trial ends.
• The clock starts when you begin using the content — when you build your first program, health plan or nutrition schedule — not when you register. So you can look around first without pressure.
• When the seven days are up, those parts lock until you choose to buy GoMotion Pro. Your data remains and becomes available again if you subscribe later. The rest of the app keeps working for free.
• The trial is granted once per account.

6. GoMotion Pro — subscription

GoMotion Pro is a subscription that unlocks training programs, health plan, nutrition setup, challenges and extended statistics.

Purchase and payment

• The subscription is sold as an in-app purchase through the Apple App Store and Google Play respectively. Apple and Google are the sellers and receive the payment. GoMotion never receives your card details.
• The price, currency and length of the period are shown in the app before you confirm the purchase. Prices may differ between countries.
• The subscription is available monthly and yearly.
• Payment is charged immediately when you confirm the purchase. The purchase does not include an introductory free period — the free trial in section 5 is separate and requires no purchase.
• Payment is charged to the App Store or Google Play account you are signed in with.

Automatic renewal

The subscription renews automatically for the same period until you cancel. The amount is charged within 24 hours before the end of the current period. There is no minimum term beyond the period you bought.

How to cancel

Restoring purchases

If you change phone, reinstall the app or sign in again, you can recover your subscription with the "Restore purchases" button on the subscription screen, as long as you use the same App Store or Google account you purchased with.

Price changes

We may change the price for future periods. You will be notified in advance in accordance with Apple's and Google's rules, and an increase only applies to you after you have accepted it or after the notice period the platform requires. If you do not accept the change, you can cancel before it takes effect.

7. Right of withdrawal and refunds

As a consumer in the EU you generally have a 14-day right of withdrawal for distance purchases. For digital content delivered immediately, that right expires once delivery has begun with your express consent and you have acknowledged that you thereby lose the right of withdrawal. By buying GoMotion Pro and immediately receiving access to the locked content you give that consent.

Regardless of this, all refunds are handled by Apple or Google, because the purchase is made with them. We cannot refund a purchase for you.

• Apple: request a refund at reportaproblem.apple.com
• Google Play: request a refund through Google Play's refund help pages

Contact us anyway if something went wrong — we will help with the case, even though the decision rests with the platform.

8. If you got GoMotion through your employer

• Your employer pays for the service. You do not need your own subscription for as long as their agreement runs.
• Your employer never sees your individual health data. Exactly what they do and do not see is set out in the privacy policy.
• If your employer's agreement ends, or you leave the company, your access through the company code ends. You can then choose to continue as a private user — your data stays with your account and you disappear from the company's views.
• Participation in health checks, challenges and pulse surveys is voluntary. If you choose to join a competition, your name, points and ranking are visible to colleagues in that competition.

9. Exercise, health and your own responsibility

GoMotion suggests physical activity, training programs, exercises and nutrition setups based on the information you provide. These suggestions are general recommendations — not individually tailored medical prescriptions.

You are responsible for judging whether an activity is suitable for you. Consult a doctor before starting to exercise if you have or suspect cardiovascular disease, high blood pressure, respiratory disease, diabetes, an injury or pain, an eating disorder, if you are pregnant or have recently given birth, or if you take medication affecting heart rate, blood pressure or fluid balance.

Stop immediately and seek medical attention if you experience chest pain, dizziness, faintness, irregular heartbeat, shortness of breath or severe pain. In an emergency, call your local emergency number.

GoMotion is not liable for injury, illness or other consequences of exercise, dietary choices or other actions you take based on content in the app.

10. GPS and use during activity

The app can measure your location during walks and runs, including when the screen is locked. Two things follow from that:

• Location tracking uses battery. You can turn off location permission at any time in your phone settings.
• Do not look at your phone while moving in traffic. You are responsible for your own attention and for following traffic rules. Do not use the app in a way that is dangerous to you or others.

11. Your content and conduct

In feeds, groups and challenges you can publish text and images that other members of the same company or group can see. You are responsible for what you publish.

Reporting content or a user: you can always delete your own posts in the app. If you see content or behaviour that breaches these rules, email support@gomotion.se describing the post and where it appears. We review reports and act, normally within 24 hours, by removing the content and where necessary suspending the person who posted it.

You also may not:

• impersonate anyone else or use another person's account,
• attempt to access data that is not yours, circumvent access controls or otherwise attack the service,
• copy, reproduce or resell content from the service,
• use automated tools to harvest data from the service, or
• manipulate points, steps or results in challenges.

12. Points, challenges and competitions

• Participation in challenges and campaigns is voluntary.
• Points, badges and rankings have no monetary value, cannot be redeemed for money and cannot be transferred.
• We may adjust or reset points in cases of obvious manipulation or faulty measurement, and exclude participants who cheat.
• Any prizes or rewards in a company challenge are decided and distributed by the employer, not by GoMotion.
• Activity read automatically from your phone or watch may differ somewhat from other measurement sources. We do not guarantee the accuracy of steps, distance or calorie calculations.

13. Intellectual property

All content in the service — the app, texts, programs, exercises, recipes, images, video, algorithms and the GoMotion trademark — belongs to GoMotion or our licensors. You receive a personal, non-exclusive and non-transferable right to use the service for your own purposes for as long as the agreement is in force.

You keep the rights to what you publish yourself. By publishing, you grant us the right to store and display the content within the service to the users it is directed at, to the extent needed to operate the feature. We do not use your content in marketing without asking you first.

14. Availability and changes to the service

We aim to keep the service available around the clock but do not guarantee uninterrupted operation. Maintenance, updates, provider failures and other events outside our control may affect availability.

The service is developed continuously. We may add, change and remove features. If we remove a material feature included in a paid subscription we will inform you, and you may cancel before the next period.

The app requires a compatible phone and an internet connection. Data and equipment costs are yours.

15. Limitation of liability

The service is provided as is. We are not liable for indirect damage, lost profit, lost data or damage caused by using the service contrary to these terms or contrary to advice from healthcare professionals.

Our total liability towards you is limited to what you have paid us for the service during the last twelve months, or — if you have paid nothing — to the amount following from mandatory law.

Nothing in these terms limits your statutory consumer rights, or our liability for intent, gross negligence or personal injury where liability cannot be excluded.

16. Termination and deletion

You can stop using the service whenever you like and delete your account directly in the app: menu → My account → Delete account. Your account and data are then removed from our active systems. Remember to cancel any subscription separately with Apple or Google — see section 6.

We may suspend or terminate an account that breaches these terms, abuses the service or puts other users at risk. For serious breaches this happens without notice and without refund.

17. Changes to these terms

We may update these terms. For material changes we will inform you in the app or by email before they take effect. If you keep using the service after that, the new terms apply. If you do not accept them, you can cancel and delete your account.

18. Governing law and disputes

Swedish law applies. If you are a consumer you always retain the protection given by mandatory rules in your country of residence.

In a dispute we first try to resolve it directly — please contact us. If we cannot agree, consumers may refer the matter to the Swedish National Board for Consumer Disputes, ARN, or to the European Commission's online dispute resolution platform. Disputes may also be brought before the Swedish general courts.

19. Contact

GoMotion AB
Company reg. no. 559455-0393
Gothenburg, Sweden
Email: support@gomotion.se

See also our privacy policy.